To return goods you need to use our Track a Return facility. Goods being returned for testing must be sent at your own expense. We will only refund postage fees if the order arrives damaged or becomes faulty within the first few weeks. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the Replacement Policy. You need to agree a delivery service prior to shipping as we will only refund standard or tracked shipping fees, we are not able to refund the cost of any special delivery service. We cannot refund postage for goods returned for any other reason and we reserve the right to deduct our original postage cost and a restocking fee from any refund applicable. If you have made a mistake in purchase then you will need to return the goods to us and if you have received free shipping we reserve the right to deduct all postage fees plus a restocking fee.
Orders and Returns
Who should I contact with any queries??
We are always happy to help, in person, on the phone, by email or through the website. You Can Find Our Contact Information Here.
How do I track my order?
Once your order is placed we will send the tracking number and link to the preferred method of contact chosen while placing the order either via email, text or phone.
How can I change or cancel my order?
Contact us immediately no later than above postage cut off, once postage booked customer can cancel the order however there will be a service charge of 10% of the order total.