Delivery Information

We aim to dispatch all stock orders received before 2:00 pm Monday to Friday on the same day and Livestock including Corals and Plants only from Tuesday to Thursday via overnight couriers licensed for Pets transport only. We know that fast delivery is important to you but like all internet retailers we rely on commercial carriers. We give an estimated delivery date in the cart and at checkout, but we are not able to guarantee a delivery date and time. Hermes provide our tracked economy service, DPD our next day courier services and APC for all livestock deliveries. Dispatch times quoted are subject to stock availability with our suppliers. Our next day shipping service is available on check out and this means your order will be dispatched from our warehouse on a next working day service. If items in your cart are not in stock (e.g 2 -3 days) then your order will be dispatched via the selected service upon their arrival back into stock. Please note the dispatch cut off time for all deliveries shipped via a pallet delivery service is 10pm. No pallet deliveries will be attempted until we have booked in delivery date.

Delivery Charges

Delivery is free for orders over £100 and varies from £3.95 to £7.95 for orders under £100 depending on weight and the delivery service. In addition, a number of chargeable delivery upgrade options are available. Deliveries of larger orders to some postcodes including Northern Scotland, Northern Ireland, Isle and Man and the Isle of Wight are subject to an additional handling charge by our carriers which we have to pass on. Estimated delivery charges are shown in the shopping cart, and actual charges are shown once you have logged in. We would love to be able to offer the same rates across the UK but our couriers have delivery zones, some of which may incur extra charges. Please note that a ‘next day’ delivery service to some of these locations can become a 2 day service. APC Livestock delivery is a flat rate of £30 and free livestock delivery via APC if order value is £500 for all tropical,marine and corals and £1000 for Stingrays and Specialised Odd Ball fish. These parcels are shipped Tue-Thurs which ensures livestock is in transit for no longer than 24hrs. Livestock and dry goods are charged separately as they are dispatched from separate facilities. If you do place a mixed order the livestock will be dispatched regardless of whether the dry goods are in stock or not. Please note Sunday deliveries placed after 2.00pm on the previous Friday will not be delivered that same weekend.

Delivery Methods

We use DPD and all courier deliveries are sent on a next day service as standard. We send you an email when your order has been dispatched and this will include a tracking number. Delivery is usually next working day Monday to Friday 8:00am to 6:00 pm, but very can very occasionally be subject to delays. We cannot accept responsibility for delivery delays due to third party couriers and delivery charges will not be refunded on any occasion. Premium services such as morning, select day and Saturday deliveries are available at an additional cost when checking out. DPD will email and text you (if a mobile number is provided) giving you a 1 hour delivery time slot. If you are not available at that time then you can simply reply and re-arrange.